Privacy Policy

At Green Cars Oxford, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Booking Details: Pickup and drop-off locations, dates, times, and special requirements.

• Payment Information: Billing details (note: we do not store full credit/debit card numbers).

• Technical Data: IP address, browser type, operating system, and browsing behavior on our website.

• Communication Records: Correspondence via email, phone calls, or our website contact forms.

2. How We Use Your Information

Your personal data is used to:

• Facilitate and manage your taxi bookings.

• Process payments securely.

• Communicate booking confirmations, updates, and customer support responses.

• Improve our website, services, and customer experience.

• Comply with legal obligations and prevent fraudulent activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under a contract with you.

• Legal Compliance: To meet legal and regulatory requirements.

• Legitimate Interests: To improve our services and communicate relevant information.

• Consent: Where you have provided explicit consent for specific purposes.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted partners who assist in operating our website, processing payments, and delivering services.

• Legal Authorities: When required to comply with legal obligations or protect our rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

All third parties are obligated to protect your data and use it only for the purposes specified.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption protocols.

• Regular security assessments and updates.

• Restricted access to personal data on a need-to-know basis.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access: Request copies of your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data under certain conditions.

• Restriction: Request restriction of processing your data under certain circumstances.

• Objection: Object to processing based on legitimate interests.

• Data Portability: Request transfer of your data to another organization or directly to you.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Green Cars Oxford
Email: info@greencarsoxford.com
Phone: +44 1865 123456